Frequently Asked Questions:
Customer satisfaction is our top priority. We guarantee and stand behind our products. We always make sure that our products are best quality. Your order goes to the fulfillment center immediately upon receiving it. All deliveries are on time according to your choice of shipping time unless otherwise due to the natural disaster or weather delays. Our customer services are open 24/7. If you have any question please feel free to reach out to us anytime.Custom Rhinestone Transfer
1. Do you create custom design or logo in rhinestone transfer, what is the set-up fee and what is the procedure to place a custom order for it?
yes, we create custom rhinestone transfers and there is no set-up fee.
Following are the requirements to place an order for custom rhinestone transfer.- There is 25-50 Minimum order qty required for a custom rhinestone transfer. (50 qty in case of private design or personal logo) (25 qty in case of general popular design which anyone can buy)- There is no setup fee for a custom rhinestone transfer.- Turnaround time is 15 business days (after you approve the final proof)- $50 deposit required to start the work.
Our custom order rhinestone transfer Price is as follows:- $14.99/pc minimum 25 qty- $9.99/pc minimum 50 qty- $7.99/pc minimum 100 qty- $5.99/pc minimum 150 qty- $4.99/pc minimum 200 qty
(Prices can be more or less according to the design size)
If you are ok with the above prices, please follow the steps to place an order for your custom rhinestone transfer.
1- Please text a pic of the design at 713 539 4494 for a quick quote.
We will quote a price according to the design size and quantity.
2- Once you agree with the price, we will send you a link to pay $50 deposit (goes towards your total)
3- Once you pay the deposit, we will start working on the design and send you a proof within 1-2 business day.
4- Once you like the proof, you can pay the balance amount and we will start cutting the templates and start the production of the design. (All this process takes around 12-15 days.) once the transfers are ready, we will ship it immediately.
5- There is rush fee of $100 if you want to expedite it.
(No discounts are available for custom order and customer will pay the shipping)Custom Logos
2. Do you create custom logos?
yes, we create custom design too. please text us a pic on 713 539 4494
Custom Vinyl Transfer
3. What is the procedure to place a custom order for vinyl transfer and is there any setup fee?There is no setup fee to make a vinyl transfer.Turnaround time if 1-2 days.Please text a pic of the design at 713 539 4494 for a quick quote.2-3 day turnaround $5.99/pc single color, minimum 10 qty$7.99/pc single color, minimum 8 qty$9.99/pc single color, minimum 4 qty$6.99/pc two colors, minimum 10 qty$5.99/pc two colors, minimum 20 qty
$4.99/pc two colors, minimum 50 qty or more
4. How long does it take to ship?We ship same day if order placed before 11am CSTorder after 11am is shipped the following business day.Saturday and Sunday is not counted for regular shipping.
For Overnight package, please call us before placing the order.
Location and Address:
5. Where are you located and where do you ship from?All our designs are made in USA. We create and design all our vinyl and rhinestone transfers in our Warehouse located in Richmond Texas and ship all items from here.We have our warehouse located at
1810 First Oak St. Suit 170 Richmond TX 77406
6. Why the price changes if I take a color change option?
Price is for a set of 2 transfers. Color change comes in a set of 2 quantity. we can do only one color change. Please leave a note in the instruction box when you take the color change option.
7. Is there any minimum purchase?There is a $50 minimum purchase required, but if order is over $100, you qualify for our wholesale price discount. $15 off and 2 Free transfers for order over $100.
$30 off and 4 Free transfers and Free shipping for order over $200.
$80 off and 10 Free transfers and Free shipping for order over $400.
8. Do you accept credit card payments or paypal?
Yes, we accept all major credit cards Visa/Master card, Discover card, American Express and paypal payments.
9. How soon can I get my order?
We ship according to the shipping method you choose. Order placed after 11am ships the following business day. Usually our customer gets the package within 3-4 business days. For overnight package please make sure to place order before 11am to process the order in timely manner. Please don't take color change option as it takes an additional day to change the color of transfer.
Add items to existing orders:
10. How can I add more items to my existing order?
If you have placed an order and forgot to add some items, you can always go back and place another order and leave a note in the comment box to combine the new order with your previous order. (Please make sure before placing the new order that your previous order is not shipped yet.) (In case your previous order is shipped, you can place a new order for $40 or more and we will waive the shipping for you.)
Damaged item received:
11. How can I get a replacement for my damaged items?
You can always get FREE replacements in case the rhinestone transfers stones are moved from it's original position or the items are damaged during the shipping.
We try our best to ship the items securely tight and put a FRAGILE label on the envelope or top of the box. But in case the items are not arrived in usable condition you can always get the replacement FREE. Please text us a pic of the damaged item and text us your order number and the number of the items damaged and we will ship the replacement right away.
12. How can I get a missing items in my order?
IF you receive the order and any items are missing, please call us immediately and we will ship you the missing items right away. If any of the items are damaged, please text us a pic of the damaged item and we will ship you the replacement right away.