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FAQ

Frequently Asked Questions

Customer satisfaction is our top priority. We guarantee and stand behind our products. We always make sure that our products are best quality. Your order goes to the fulfillment center immediately upon receiving it. All deliveries are on time according to your choice of shipping time unless otherwise due to the natural disaster or weather delays. Our customer services are open 24/7. If you have any question please feel free to reach out to us anytime.

 
Business Sales Tax Certificate:

1. Do I need a Business sales tax certificate to purchase on TexasRhinestone.com

YES, all the customers need to email a copy of their Business sales tax ID or certificate issued by their local State comptroller office to our email  admin@TexasRhinestone.com before making any purchase on the website. (You can text a pic of your Business Tax Certificate to 7135394494 for a quick eligibility) It is mandatory for all our customers. If you don't have it at the time of purchase, you can submit it within 2 days of the purchase. Retail customers (with no Business tax certificate) are not allowed to buy on our website but are most welcome to buy from our Amazon.com platform where the same items are sold for retail price.

 

Custom Rhinestone Transfer

2. Do you create custom design or logo in rhinestone transfer, what is the set-up fee and what is the procedure to place a custom order for it?

yes, we create custom rhinestone transfers and there is no set-up fee.

Following are the requirements to place an order for custom rhinestone transfer.

- There is 25-50 Minimum order qty required for a custom rhinestone transfer.
   (50 qty in case of private design or personal logo)
   (25 qty in case of general popular design which anyone can buy)
- There is no setup fee for a custom rhinestone transfer.
- Turnaround time is 15 business days (after you approve the final proof)
- $50 deposit required to start the work. (goes towards total)
- $20 shipping will be charged for all custom order for 25 and $30 for 50 transfers

Our custom order rhinestone transfer Price is as follows: (maximum 2 color stones) 

- $14.99/pc minimum 25 qty
- $9.99/pc minimum 50 qty
- $7.99/pc minimum 100 qty
- $5.99/pc minimum 150 qty
- $4.99/pc minimum 200 qty

(Prices is for 2 color templates, an additional $2/transfer will be charged for 3 color templates)

(Maximum 3 color templates are allowed for custom rhinestone transfers)

If you are ok with the above prices, please follow the steps to place an order for your custom rhinestone transfer.

 

Steps: 

1- Please text a pic of the design at 713 539 4494 for a quick quote.

We will quote a price according to the design size and quantity.

2- Once you agree with the price, we will send you a link to pay $50 deposit (goes towards your total)

3- Once you pay the deposit, we will start working on the design and send you a proof within 1-2 business day.

4- Once you like the proof, you can pay the balance amount and we will start cutting the templates and start the production of the design. (All this process takes around 12-15 days.) once the transfers are ready, we will ship it immediately.

5- There is rush fee of $100 if you want to expedite it.

(No discounts are available for custom order and customer will pay the shipping)

 
Custom Logos

3. Do you create custom logos?

yes, we create custom design too. please text us a pic on 713 539 4494

 

Custom Vinyl Transfer

4. What is the procedure to place a custom order for vinyl transfer and is there any setup fee? 

There is no setup fee to make a vinyl transfer.
Turnaround time if 1-2 days.
Please text a pic of the design at 713 539 4494 for a quick quote.
2-3 day turnaround 
$5.99/pc single color, minimum 10 qty
$7.99/pc single color, minimum 8 qty
$9.99/pc single color, minimum 4 qty
$6.99/pc two colors, minimum 10 qty
$5.99/pc two colors, minimum 20 qty

$4.99/pc two colors, minimum 50 qty or more

 

Shipping

5. How long does it take to ship?

We ship same day if order placed before 11am CST
order after 11am is shipped the following business day.
Saturday and Sunday is not counted for regular shipping.

For Overnight package, please call us before placing the order. 

 

Location and Address

6. Where are you located and where do you ship from?

All our designs are made in USA. We create and design all our vinyl and rhinestone transfers in our Warehouse located in Richmond Texas and ship all items from here.
We have our warehouse located at 

1810 First Oak St. Suit 170 Richmond TX 77406

 

Color Change

7. Why the price changes if I take a color change option?

Price is for a set of 2 transfers. Color change comes in a set of 2 quantity. we can do only one color change. Please leave a note in the instruction box when you take the color change option.

 

Minimum Purchase

8. Is there any minimum purchase?

There is a $50 minimum purchase required, but if order is over $100, you qualify for our wholesale price discount.
$15 off and 2 Free transfers for order over $100.
$30 off and 4 Free transfers and Free shipping for order over $200.

$80 off and 10 Free transfers and Free shipping for order over $400. 

 

Payments

9. Do you accept credit card payments or paypal?

Yes, we accept all major credit cards Visa/Master card, Discover card, American Express and paypal payments.

 

Delivery

10. How soon can I get my order?

We ship according to the shipping method you choose. Order placed after 11am ships the following business day. Usually our customer gets the package within 3-4 business days. For overnight package please make sure to place order before 11am to process the order in timely manner. Please don't take color change option as it takes an additional day to change the color of transfer.

 

Add items to existing orders

11. How can I add more items to my existing order?

If you have placed an order and forgot to add some items, you can always go back and place another order and leave a note in the comment box to combine the new order with your previous order. (Please make sure before placing the new order that your previous order is not shipped yet.) (In case your previous order is shipped, you can place a new order for $40 or more and we will waive the shipping for you.)

 

Return or Exchange

12. How can I return and get a replacement for damaged items?

You can always get FREE replacements in case the rhinestone transfers stones are moved from it's original position or the items are damaged during the shipping.

We try our best to ship the items securely tight and put a FRAGILE label on the envelope or top of the box. But sometimes, the stones are shifted during shipping or items are not in usable condition. You can always get the replacement FREE. Please text us a pic of the damaged item and text us your order number and the number of the items damaged and we will ship the replacement right away.

 

Missing items

13. How can I get a missing items in my order? 

IF you receive the order and any items are missing, please call us immediately and we will ship you the items right away. If any of the items are damaged, please text us a pic of the damaged item and we will ship you the replacement right away. 

Cancellation

14. How can I cancel my order? 

You can cancel anytime before we process your order and ship it. Once it is shipped, and you still want to cancel, you can return the package and we will refund subtracting the shipping cost or We can put a store credit in your account.

Tax Exempt

15. I have a business, do you offer tax exempt to the business owner? 

Yes, we offer tax exempt to all the business owners. Please email us a copy of you Tax exempt certificate to admin@texasrhinestone.com

Tax Exempt forms:

All new and returning customers are subject to pay the state and/or local tax if they are not registered with TexasRhinestone.com with a copy of a proper Tax Exempt Forms and State Tax Exempt Certificate. Please email us a copy of your State Tax Exempt permit and any other proper tax forms issued by your local tax office to our email address: admin@texasRhinestone.com, heartbeatsusa@yahoo.com or you can text me a copy on our number 713-539-4494 for an immediate action to include your business in our Tax Exempt group.

Texas Residents Only

All Texas Residents must provide a copy of their Texas Sales and Use Tax Permit and fill out the official Texas Sales and Use Tax Resale Certificate form. Please download the following form and fill it out and send us a copy to our email at Admin@texasrhinestone.com, heartbeatsusa@yahoo.com or text it to 713-539-4494

you need to send us 2 papers.

1) a copy of your Texas Sales and Use Tax Permit

2) a copy of the official Texas Sales and Use Tax Resale Certificate form filled with your name and your business name and your address.

You can download a copy of the official Texas Sales and Use Tax Resale Certificate form in the link below. Please fee free to reach out to us anytime 24/7 if you have any questions regarding any issues you have.

Texas Sales Tax Resale Certificate

Please email all copies to Admin@texasrhinestone.com, heartbeatsusa@yahoo.com or text a picture of all the copies to 713-539-4494 for an immediate action.